Mod-chip.com guarantees the performance and quality of all the products we supply for a minimum of 30 days. If you feel you have a faulty product, please read the conditions of the following return policy:
- No product can be returned to mod-chip.com for refund once it has been removed from its original packaging. NO EXCEPTIONS
- Please be sure that your product is set up correctly and properly installed. Common problem areas are incorrect wiring, not following diagrams or instructions correctly and poor quality installation techniques.
- If you are conviced that your product is faulty, you must request an RMA number by filling out the form below, before the product can be returned. Please ensure you enter a valid e-mail address and complete all fields on the RMA number request form. 24-48 hours after submitting the completed RMA number request form you will be contacted via email with unique RMA number and product return instructions.
- Returned items must be complete without exception. i.e. - in original packaging with all cables, manuals, software, packaging and included accessories regardless of size or value.
- When returning a product, you must enclose a copy of your sales receipt.
- It is your responsibility to pay all shipping costs including import taxes for any returned items. Mod-chip.com will cover the shipping costs (standard ground) when sending replacement (replacing verified defective merchandise) orders to you.
- It is your responsibility to ensure that the returned goods are packed properly and insured against loss. We cannot accept any responsibility for goods damaged in transit to us.
- If the returned product is verified faulty, it will be replaced or repaired as soon as possible. If the item is no longer available, it will be replaced with an equivalent or higher specification product. You are entitled to a refund (within 30 days of purchase) for the total value of the your order (* applies to verified defective returned merchandise only).
- If the returned product is verified as working 100%, it will be shipped back to you as soon as possible. You are responsible for all return shipping costs which can be paid by credit card or money order. You are entitled to a refund (within 30 days of purchase) for the total value of the your order less shipping costs and a 30% restocking fee (* applies to verified working returned merchandise only).
- ALL ITEMS BEING RETURNED TO MOD-CHIP.COM MUST BE DECLARED/MARKED CLEARLY AS RETURNS/REPAIRS OTHERWISE CUSTOMS WILL APPLY TAXES AND DUTY TO THE RETURNED ITEM TO BE PAID BY MOD-CHIP.COM AND WE WILL REFUSE DELIVERY OF THE ITEM. YOUR RMA NUMBER MUST ALSO BE CLEARLY MARKED ON THE PACKAGE
Visit the Return Form