Terms and Conditions

Shopping with MOD-CHIP.com

You can order products displayed on this website online. If you have placed your order online, we will contact you as soon as possible to confirm that we have received your order.

Prices

Our product prices and shipping prices are shown on our website. We try to make sure that the prices on our website are accurate.

Payment

We accept credit card orders (VISA and MASTERCARD) for all countries worldwide and SOFORT bank transfer for many European countries.

Warranty

Our products come with two years of warranty.

Delivery

We deliver goods to every country on this planet.

We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we are quoted by our shipping provider, please contact us by email. We will try and ensure that you receive your order, as quickly as possible.

Returns

We are confident that you will be delighted with your product and our service but if you find it necessary to return an item, we have an efficient process to expedite your return request. Please read our return terms and conditions below: 

  • You can return any product within 30 days of the invoice purchase date; we do not accept any returns after 30 days - no exceptions.
  • Any product returned must be in resalable condition. Products returned to us in not resalable condition will not be accepted and will be returned to you at your expense.
  • You are responsible for all shipping costs for returned items to us - no exceptions.
  • All returned products within the allowed 30 day period due to purchaser error or those deemed by us not to be damaged due to installer negligence are subject to a 15% re-stocking fee; we do not credit any shipping and handling costs. You will be given a choice between store credit or product exchange for all non-defective returned merchandise; we reserve the right to determine whether or not a product is defective. This applies to all sales without exception.
  • A RMA (Return Merchandise Authorization) is required; you can request a RMA by contacting our Mod-Chip.com Support Team (sales@mod-chip.com)

Cancellation of orders

There will be no cancellation fees.

Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

We are not responsible for any damage caused by the modification of your console. Installation is at your own risk.

Copyright / Trademarks / Data Protection

All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.

"PlayStation©" and "PlayStation 2©" are trademarks of Sony Computer Entertainment Inc. This website and its products are in no way affiliated with Sony Computer Entertainment Inc. (SCEI) "XBOX™" and "Microsoft™" are trademarks of Microsoft™ Corporation.

This website and its products are in no way affiliated with Microsoft™ Corporation. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Links to other websites and services

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. All errors and omissions are excepted.

Shipping Policy

We do not ship by C.O.D (Cash On Delivery).
We do NOT ship to P.O Boxes.
We do ship to APO / FPO addresses if you select GLOBAL PRIORITY Shipping

Privacy Policy / Security

Your online transaction takes place in real-time as you place order, and all the information is encrypted with the industry standard Secure Socket Layers technology. By the time we receive the order, the transaction is authorized and the funds only clear when the goods have been dispatched. Your financial details are kept on an encrypted accounts system and to enhance efficiency are only accessed when you make a new order. MOD-CHIP.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

What information do we collect?

When you place an order we collect your name, e-mail address, mailing address, phone number and payment method information. We will not receive your credit card information when you place your order. This information goes directly to our credit card processing bank. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

What do we do with this information?

We will use the information to process orders and to provide a more personal shopping experience. We may use this information to tell you about changes to our website and to let you know about any new products.

What about my IP address?

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you. Our website uses an order form for customers to request information, products, and services. We collect visitors' contact information (eg: email address) and financial information (eg: account / credit card details). Contact information from the order form is used to send orders to our customers.

The customer's contact information is used to get in touch with them, if necessary. Newsletter Subscribers have the choice to indicate if they would like to be contacted by MOD-CHIP.com in the future and may opt-out of receiving future mailings. Financial information that is collected is used to bill the customer for products and services.

Payment Options

Credit Card

Available to customers from all countries. We accept VISA and MASTERCARD. All online transactions are encrypted with 128bit SSL encryption.

Customer Service Policy

We at mod-chip.com believe that making any customer wait a week for an email response is like taking their game console away from them for the same amount time! We offer dedicated technical support to all of our customers.

Mod-chip.com will not only sell you a product, but we guarantee that you will become a long time customer because we always provide the best customer support possible long after your purchase has been made.

Our Guarantee

We do not ship untested products. Every product is verified and tested by us before it's shipped to a customer. Our testing facilities verify each product before it ships. Our goal is 100% customer satisfaction so the time and effort to individually test each product is an important part of achieving that goal.

Support

Our technical staff has researched, evaluated and installed every product that we sell. We are the ONLY web site that provides its customers with custom in-house created step-by-step installation manuals that rival the competition!

Company Profile

Our company was established in 1998 as one of the first companies offering chips and other consumer electronic goods to any kind of buyer type (retailer, end customer).

Based on many customer feedbacks and years of experience in the e-commerce business, we have created a new web-shop system. This new web system is easy to use and is backed by a fair and profitable affiliate program that is operated by motivated and experienced European and American staff. We are always striving to provide the best possible service to our valued customers so that we can quickly become the largest on-line re-seller of console chips, replacement parts and accessories on the planet!

Who we serve

We have served over two hundred thousand individual, retail and wholesale customers in more than 50 countries around the world within a period of just five years. Our company has quickly become a partner of trust for different buyers all over the world. Our secure shopping guarantee and positive customer feedback do not require further explanation.

Why buy from us? The top 3 reasons

Confidence / Convenience / Service:
We are working closely with our primary shipping provider Fedex which allows us to offer you a fast and reliable shopping experience. We recommend choosing Fedex as your delivery method as your shipment will arrive at your doorstep on average within 48 hours. A tracking number will be provided for you to track your shipment status of your order 24 hours a day.

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